rajabaji's Privacy Policy
This document clearly explains how your personal information is collected, used, and kept secure.
This Privacy Policy ("Policy") describes our commitments and practices regarding the personal information of users of the rajabaji platform. By visiting the website or creating an account, you are considered to have accepted the terms of this Policy. This Policy must be read together with the Terms and Conditions, as the two documents together form the overall legal framework for using rajabaji.
We believe that transparency about information is the foundation of a healthy relationship with our users. This document therefore presents everything in plain language, avoiding complex legal jargon.
1 Information Collection — What We Collect
Two types of information are collected from rajabaji users: information you provide directly, and information collected automatically.
1.1 Information You Provide Directly
Information you provide during account registration, verification, or support requests:
- Full name and date of birth
- Mobile number and email address
- National ID number or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay account details (for transactions)
- Contact information provided via live chat or email
1.2 Automatically Collected Information
When you use the platform, the following information is recorded automatically:
- IP address and device identifiers
- Browser type and operating system
- Login time, session duration, and pages visited
- Betting and gaming history
- Behavioural data collected through cookies and similar tracking technologies
2 Purpose of Information Use
rajabaji uses collected information for specific and legitimate purposes. No information is used beyond those purposes.
- Account management: Completing registration, login, password recovery, and account verification processes.
- Financial transactions: Processing deposits and withdrawals, and applying the minimum deposit of ৳100 and minimum withdrawal of ৳500.
- Security and fraud prevention: Detecting suspicious activity and preventing unauthorised access.
- Customer support: Using relevant information to provide 24/7 support via live chat and email.
- Platform improvement: Analysing user experience to improve service quality.
- Legal obligations: Storing and using information as required to comply with applicable laws and regulations.
3 Information Storage and Security
rajabaji follows industry-standard technical measures to keep users' personal information secure.
3.1 Technical Security
- All data transfers are secured with SSL (Secure Socket Layer) encryption
- Sensitive information is stored in encrypted databases
- Accounts are protected with OTP verification and two-factor authentication
- Regular security audits are conducted
3.2 Administrative Security
- Only authorised staff may access personal information
- Access to information is controlled on a need-to-know basis
- Staff receive regular training on data privacy
3.3 Retention Period
All information is retained while the account is active. After an account is closed, certain information may be retained for the applicable period to meet legal obligations.
4 Information Sharing with Third Parties
rajabaji never sells or rents your personal information. However, information may be shared in the following specific situations:
4.1 Service Providers
Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.
4.2 Legal Obligations
Information may be disclosed to comply with a valid order or directive from a competent court or government authority. In such cases, we provide only the minimum information required.
4.3 Business Expansion
In the event of a merger, acquisition, or transfer of assets, user information may be transferred to the relevant party. Users will be notified as far in advance as possible before any such change.
5 Cookies and Tracking Technologies
The rajabaji website uses cookies and similar technologies. Cookies are small data files stored on your device that make website use easier and more effective.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions, verify security, and remember language preferences.
- Functional cookies: Personalise your experience by remembering your preferences and settings.
- Analytics cookies: Used to understand which parts of the site are used most; this information is fully anonymous.
5.2 Cookie Control
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.
6 User Rights and Control
As a rajabaji user, you have the following rights over your own information:
- Right of access: The right to ask what information we hold about you.
- Right to correction: The right to request that incorrect or incomplete information be corrected.
- Right to deletion: The right to request that your information be deleted in certain circumstances, though it may not be possible to delete all information if legal obligations exist.
- Right to restrict processing: The right to request that the use of your information be limited for a specific purpose if you have an objection.
- Right to data portability: The right to receive a copy of your information in a structured format.
To exercise these rights, contact rajabaji's support team via live chat or email. Our team provides support in both Bengali and English, 24 hours a day.
7 Protection of Minors' Information
rajabaji strictly prohibits use by anyone under 21 (for ages 21+). The platform never knowingly collects or stores information from minors.
If it is believed that a minor's information has been collected by mistake, the relevant account will be closed immediately and all collected information will be deleted. Upholding the Responsible Gaming Policy and ensuring the safety of yourself and your family is our priority.
8 External Links and Third-Party Sites
The rajabaji platform may occasionally reference third-party websites. These external sites have their own privacy policies, and rajabaji is not responsible for how those sites collect or use information.
You are advised to read the privacy policy of any external site before visiting it.
9 Policy Changes and Updates
rajabaji reserves the right to change this Privacy Policy at any time. Users will be notified of significant changes via their registered email or through a notice on the platform.
Continued use of the platform after a change is made will be considered acceptance of the updated Policy. You are therefore advised to review this page regularly.
To learn more about this Policy, visit the Frequently Asked Questions page, where you will find answers to common questions.
10 Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, contact rajabaji's support team:
- Live Chat: The platform's live chat feature — available 24/7
- Email: [email protected]
We aim to respond in Bengali or English as quickly as possible after receiving a complaint. To learn more about us, visit the About Us page.
This Privacy Policy is an integral part of rajabaji's overall service agreement. Any part of this document will be interpreted in accordance with the laws in force in Bangladesh.